Refund & Return Policy

Last Updated: August 15, 2026

At Global Mart, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or not as expected, you may request a return or refund according to the terms below.

1. Return Period

Customers may request a return within 7 days of receiving their order.

After 7 days, we may not be able to accept the return or provide a refund.

2. Eligibility for Returns

To be eligible for a return:

• The return request must be made within 7 days of delivery.

• The product must be unused and in its original condition.

• The product should be returned with its original packaging, accessories, manuals, and other included items where applicable.

• Products damaged due to misuse, negligence, improper installation, or normal wear and tear may not be eligible for a refund.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the product and packaging

We will review your request and provide instructions for the return if it is approved.

4. Return Shipping Charges

Unless the product received is defective, damaged, or incorrect, the customer is responsible for the return shipping cost.

For approved returns caused by an incorrect, damaged, or defective product, Global Mart may cover the applicable return shipping cost.

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

For eligible returns, a full refund of the product purchase amount will be issued.

Refunds may take several business days to appear, depending on your payment method and financial institution.

6. Non-Returnable Products

Certain products may not be eligible for return for hygiene, safety, or other practical reasons once opened or used.

Products that have been damaged, altered, misused, or returned without the required accessories or packaging may also be refused.

7. Order Cancellation

If you want to cancel an order, contact us as soon as possible. Cancellation requests are subject to the order's processing or shipping status.

Once an order has been dispatched, it may no longer be possible to cancel it and the standard return procedure may apply.

8. How to Request a Return

To request a return or refund, contact Global Mart through the contact information provided on our website.

Please include your order number, reason for return, and supporting photos/videos where applicable.

Do not send a product back before receiving return instructions from us.

9. Contact Us

For questions about returns or refunds, please contact Global Mart through the contact details available on our website.