Shipping Policy

Last Updated: August 15, 2026

At Global Mart, we aim to make your shopping experience simple and convenient. This Shipping Policy explains our delivery process, estimated delivery times, and shipping charges.

1. Delivery Time

Orders are generally delivered within 5–7 business days after the order has been confirmed and processed.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

2. Shipping Charges

Free shipping is currently available on eligible orders within Pakistan.

If any additional shipping charges apply to a specific order, they will be communicated to the customer before the order is dispatched.

3. Order Processing

Orders are normally processed after they are successfully confirmed.

Processing may take additional time during:

• Sales and promotional periods

• Public holidays

• High-volume order periods

• Unforeseen operational circumstances

You may receive an order confirmation through the contact information provided during checkout.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Phone number

• House/building number

• Street/area

• City

• Any other information required for successful delivery

Global Mart is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

5. Delivery Attempts

The courier may contact you by phone before or during delivery.

If the customer is unavailable, the courier may make another delivery attempt or contact the customer to arrange delivery, depending on the courier's procedures.

Repeated failed delivery attempts may result in the order being returned to Global Mart.

6. Delayed or Lost Orders

While we work with delivery partners to ensure timely delivery, delays can sometimes occur due to circumstances outside our control.

If your order has not arrived within the expected delivery period, please contact us with your order number so we can assist you.

7. Damaged Packages

If your package appears damaged at the time of delivery, please document the condition of the package with photos or videos where possible and contact Global Mart as soon as possible.

For damaged or incorrect products, please refer to our Refund & Return Policy.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, our standard return policy may apply.

9. Contact Us

For shipping-related questions or assistance with an order, please contact Global Mart using the contact information provided on our website.